Return Policy

If you have an issue or concern with an order you have received, contact our Customer Service at (971)388-2060

Please review our terms before you reach out:

  • We do not process returns on printed, washed or decorated merchandise. Tip: Inspect your garments before decorating them.
  • You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
  • We do not accept returns on discontinued items or merchandise that is more than 30 days old.
  • You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
  • Without a valid return authorization number, our warehouse will not accept returns.
  • Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.
  • All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
  • We do not provide cash refunds.
  • If we did not process your order accurately, we’ll cover the original freight and send a return label for the incorrect merchandise.
  • Please note that products that are considered non-returnable are noted as such on their respective product page, the inventory quantity will be underlined in orange. These products include but are not limited to: closeout items, face covers, items received directly from the vendor, items that receive a sample discount, etc.
  • We do offer a replacement option if the items that you have received on your original order are incorrect, missing or damaged. Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color, size swap or exchange requests via a replacement order.